Terms of Service

Last updated: 1 November 2026

These Terms explain the rules for using TradeNavio. Please read them carefully. By creating an account or using TradeNavio, you agree to them.

1. About these Terms

TradeNavio ("TradeNavio", "we", "us") provides an online trading journal, analytics tools, the Navio AI coach, trade sync and a member community at tradenavio.com. "You" means the person using TradeNavio. You must be at least 18 years old and able to enter into a binding agreement to use TradeNavio.

Our Privacy Policy explains how we handle your personal data and forms part of these Terms.

2. The service

TradeNavio helps you record, review and analyse your own trading. It includes, depending on your plan: the trading journal and calendar, analytics and reports, file import, auto-sync with supported platforms, the Navio AI coach, the risk calculator and access to our community. Features, limits and supported platforms may change over time as we improve the service.

3. Your account

• Keep your login details private and tell us straight away if you think someone else has accessed your account.
• The information you give us must be accurate, and you are responsible for activity on your account.
• Each account is for one person. Do not share or resell access.

4. Plans and payment

• TradeNavio is offered on paid plans (currently Starter, Pro and Max). The features and limits of each plan are shown on our pricing section and inside the app, and may be updated.
• Prices are in US dollars. Your subscription runs for the period you pay for and must be renewed to continue. We will tell you how to renew before your subscription ends.
• You can stop at any time by not renewing. Unless required by law or agreed with us in writing, payments already made are not refundable for the current period.
• Refunds: if you believe you were charged in error, or you have refund or cancellation rights under the law where you live (for example as a consumer in the European Union or the United Kingdom), email support@tradenavio.com with your account email and the payment details, and we will review your request and reply.
• If your subscription ends, paid features (including auto-sync and Navio AI) stop working until you renew.

5. No investment advice

6. Navio AI

• Navio AI is an artificial-intelligence coach. Its answers are generated automatically and can be incomplete, out of date or wrong. Check important information yourself, especially prices, news, broker or prop firm rules and anything involving money.
• Navio AI is not a therapist or a crisis service. If you are in distress, contact a qualified professional or local emergency services.
• Do not enter passwords, API keys or other people's personal data into the chat.
• Daily usage limits depend on your plan and may change.

7. Auto-sync and connected accounts

Auto-sync lets you bring closed trades from supported platforms into your journal automatically. When you connect an account, you confirm and agree that:

• You authorise us. You own the account or are allowed to connect it, and you authorise TradeNavio to receive and read your trading history from it.
• Read-only access. TradeNavio never places, changes or closes trades and never moves funds. We never ask for your trading password. For crypto exchanges you provide a read-only API key; we check exchange keys and refuse keys that can trade, transfer or withdraw.
• How MetaTrader 5 sync works. You install the TradeNavio Connector, a small read-only add-on (Expert Advisor), in your own MetaTrader 5. While MetaTrader 5 is open on your computer or VPS, it sends your closed trades and basic account details (account number, server, broker name and currency) to your journal over an encrypted connection, using a private key linked to your TradeNavio account. Trades closed while MetaTrader 5 is not running are sent the next time it opens. Keep your connector file private, like a password; you can replace its key at any time in Auto-sync.
• Broker and prop firm rules are your responsibility. Some brokers and proprietary trading firms ("prop firms") have rules about third-party tools, Expert Advisors or API access, even read-only ones. You are responsible for checking and following the rules of your broker and prop firm before connecting. TradeNavio is not responsible for any action your broker or prop firm takes in connection with your use of auto-sync. If you are unsure, use file import instead.
• Accuracy. We work to import your trades accurately, but synced data depends on the platform and may be delayed, incomplete or differ from your broker's records. Your broker's statement is the official record.
• Disconnecting. You can disconnect an account at any time in Auto-sync. When you do, the connector's key stops working and any stored exchange key is deleted. Trades already in your journal stay there unless you delete them. You can also remove the connector from MetaTrader 5 at any time.
• Availability. Platforms can change or block features at any time. We may pause, limit or stop sync with any platform, for example if a platform changes how it works or to protect accounts.

8. Your content and data

Your trades, notes, screenshots and other content remain yours. You give us permission to store, process and display your content only as needed to run and improve TradeNavio for you. We do not sell your data. See the Privacy Policy for details.

In the community, you are responsible for what you post. Do not post anything illegal, abusive, misleading, or other people's private information, and do not promote paid signals, scams or unlicensed investment services.

9. Acceptable use

You agree not to: break the law; access accounts you are not authorised to access; attempt to break, overload, scrape or reverse-engineer TradeNavio; bypass usage limits or security; use TradeNavio to send spam or malware; or use the service to harm others.

10. Availability and changes

We aim to keep TradeNavio available and secure, but it is provided "as is" and may sometimes be unavailable, for example for maintenance. We may update these Terms. If a change is significant, we will let you know in the app or by email before it applies. Continuing to use TradeNavio after a change means you accept the updated Terms.

11. Disclaimers and liability

To the maximum extent permitted by law: TradeNavio is provided without warranties of any kind; we are not liable for trading losses, lost profits, or indirect or consequential losses; we are not liable for actions taken by brokers, exchanges or prop firms; and our total liability to you for any claim is limited to the amount you paid us in the three months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Ending your account

You can stop using TradeNavio at any time and ask us to delete your account by emailing support@tradenavio.com. We may suspend or close an account that breaks these Terms or puts other users or the service at risk.

13. Governing law

These Terms are governed by the laws of Lebanon. Before starting any formal dispute, please contact us so we can try to resolve it. Mandatory consumer protection laws of the country where you live still apply where they give you additional rights.

14. Contact

Questions about these Terms: support@tradenavio.com.